FAQs

For a secure and hassle-free payment process, we use Shopify Payments provided by Shopify. Your payment is safeguarded, ensuring a worry-free shopping experience.

To apply a promo code, simply input it in the "Discount Code" field during the checkout process. Make sure it’s correct before completing your order, as you may not be able to use it after checkout.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This enables you to follow your order until it arrives at your location. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. Contact us at Support@Dribb.shop. For quicker assistance, please provide your email and order number.

To modify or cancel your order, please reach out to Customer Service at Support@Dribb.shop. We will do our best to accommodate your needs. Please be aware that cancellations might not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.

If you experience delays or problems with your order, please first verify the delivery address with the carrier. Additionally, providing your phone number can help facilitate a claim with the carrier to track down your package, usually within a week.

Once we accept your return, keep track of the return shipping number. We will process your refund swiftly within 2-3 business days after the item is received at our facility.

For products that need assembly, instructions are included within the packaging. If you need further assistance, please reach out to our customer service at Support@Dribb.shop, and we can provide online instructions for your product.